It is essential that you consider your objectives and the strategic direction of the business when considering a Business Telephone System.
This allows you to incorporate all areas of the business, how you operate and where you want to take the organisation, in order to specify a bespoke system that meets your needs.
A tailored system enables your team to communicate simply and effectively both internally and externally.
Make a list of every department and staff member that uses the telephone system and the required functionality to ensure that they can communicate effectively.
For instance, your sales team will function better if you use call tracking and call recording properly. Simple functionality to help monitor the number of calls for KPI’s and record calls for training purposes can also be useful.