Transport Design International is an engineering and design consultancy business specialising in road, rail and marine transport. They are a very successful company and are growing but their telephone system was creaking.
They used cordless telephones but the batteries kept dying and calls were being lost. They felt it was time for a complete review and upgrade, so they looked on Google for a telecoms company near Stratford, had a look at our website and gave us a call.
Our engineer made a visit to do a free Health Check and Site Survey which led to us being awarded the work for a new system.
The main obstacle for them was because of their success they had literally outgrown the infrastructure of their building. So, the site survey revealed an urgent need for more cabling and an improved, robust system.
We carried out the work including all the cabling to an agreed plan allowing the office flexibility to take and transfer calls without interruption.
We laid brand new CAT6 cabling and installed an Avaya IP Office 500 V2 system.
They now have a quality networked solution that gives them greater functionality and a reliable service. They can transfer their Voicemails to an external mobile and they’ve also added an out of hours marketing message to up-sell customers.
Matthew, their IT manager was happy with the work:
“Telecom Central were very professional and gave us some brilliant advice. Our telephone system is working just how we need it to and will help us continue to grow. Plus, the installation was easy and we had no downtime – thank you”