New Avaya IP Office system - Telecom Central

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New Avaya IP Office system

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New Avaya IP Office System

Telecoms Central were recently commissioned by Western Trading to replace an ageing Panasonic telephone system at their Birmingham office.

Western Trading are a Commercial Property Developer who have grown organically over the past few years, so they needed to update their technology to catch up with their growth and to future-proof their business in line with their ongoing, aggressive expansion plans.

We met with the team to assess their requirements and do an inventory of their existing systems and hardware.

It was very clear that a new system would make their lives so much easier, save time and allow the scalability that they require over the coming years. The functionality that they required was not currently there, so we spent time talking about what the future looked like, so we could advise on the right system for them.

It became apparent that the functionality they required was about making communication much better, streamlining processes and offering a much-improved customer service experience for their customers.

The outcome was a new Avaya IP Office system. With affordable functionality like; voicemail, auto attendant, call queuing and remote access to their voicemail to enable them to listen to voicemails remotely and change their greetings – it was the perfect solution!

While we were onsite Western Trading were let down by a cabling company, so we also helped them complete their network cabling infrastructure.

Mr Sunny Singh, their Senior Estate Surveyor, who was looking after the project, commented:

“I was extremely happy with the professionalism and installation by Telecom Central. They understood our brief and we now have a great telephone system that will help us grow. I’ll be using them for all our telecoms as we expand. Their engineers were always prompt and very knowledgeable.”

Tag Post :
auto attendant,Avaya,call queuing,network cabling,remote access to voicemail,voicemail
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