Whilst a caller is on hold it is the ideal opportunity to tell them about your new opening hours or changes to your business. This keeps them informed and removes the need for your staff to communicate this when the call is answered, allowing you to get deal with their enquiry immediately.
Equally, you can have a specific message for out-of-hours to make people aware that you aren’t open at that time, suggest to call back when you are open or provide advice on how you will handle their message. This provides reassurance that you are proactively dealing with their request, query or order.
The feature allows you to deliver specific messages based on key criteria including day of the week, time of day, the number dialled, the office, store or location, or the incoming caller ID.
You may need to communicate slightly different messages to existing customers and incoming calls to your sales department.