With recent announcements from the UK Government advising businesses to facilitate home working for the foreseeable future, now is the time to really review both your remote working technology and how effectively your staff have been operating from home over recent months.
There is now a greater need to ensure you have robust and secure communication systems in place that enable staff to work effectively from home more permanently.
Any solutions you may have introduced as a temporary measure or quick fix are unlikely to be able to continue supporting your organisation into the future.
To prevent issues taking place that could severely impact your productivity and the day-to-day operations of your business. It is important that you take the time to review your current systems and identify any gaps or areas where improvements can be made.
Are your systems agile and durable?
It is important to consider the longevity of your systems.
Will they be able to grow and adapt with you as your needs change in the future?
It has never been a more important time for businesses to be getting the most out their budget, time and resources. With this in mind, you should be investing in systems that will allow your teams to work effectively from anywhere and at any time.
We offer a variety of solutions that can support this, including a VoIP, or cloud-based telephone system.
This phone system runs across your internet connection, without the need to house a network and routing element on your site. Calls are made and received in a similar manner to a traditional system, therefore phone users and those contacting your business will not have to do anything differently.
It can be accessed via soft-phone applications on a mobile phone and all of your contacts, numbers and features stay the same.
This means that staff can use the system wherever they are working from in exactly the same way as if they are using it via their desktop or handset in the office.
Investing in this type of system is a great way to support you during the current climate, where your employees are spending the majority of their time working from home, and into the future when you bring more staff back into the workplace or arrange for them to split their time between the two.
Do your systems help to boost productivity?
One key issue customers have been coming to us with over recent months is around their connectivity.
Your staff need to have access to a quality and reliable internet connection both in the office and at home, so they can work effectively at all times.
We provide a variety of connectivity solutions for the office and tailored packages that can be integrated in your employees’ homes to ensure they are always connected.
All of our systems are simple to use, minimising the risk of issues and allowing your teams to focus their attention and efforts on their work, rather than trying to fix or work around the issues.
Another factor that can impact productivity is your staff’s ability to collaborate. When working from separate workspaces, maintaining quality communication and collaboration can be difficult.
Having an agile and flexible system in place that offers features that support collaboration is vital to enable your staff to still work closely together as if they were all still in the same office, allowing them to share ideas, communicate and get tasks done.
One final consideration around productivity is how your existing system supports call handling.
Could there be a more efficient way of receiving calls into the business and moving them to the right individuals?
We can work with you to integrate a system that facilitates this, helping to achieve effective call handling that maintains quality communication and a cohesive customer experience at all times, whether your teams are working from the office or home.
Do you have the most cost effective solution?
You also need to consider how cost effective your systems are and how they are currently supporting you in achieving a return on investment.
Our solutions are completely tailored to your needs and offer scalability, meaning they can evolve with your changing needs, making them a smart investment.
Investing in an agile and innovative system that covers all bases and can grow with you for the foreseeable future is much more cost effective than paying for multiple solutions.
Partnering with just one trusted provider who can meet all of your communication needs will also ensure you receive just one cost that covers multiple systems/needs.
Finally, the level of maintenance and support that we offer alongside our systems can also help you to save money and prevent additional costs.
Through regular maintenance we can help you to identify issues early on and resolve them before they become costly, whilst also reducing the risk of downtime which again can be extremely costly to a business.