Introduce the ability for incoming calls to be easily distributed to the appropriate department or individual to reduce pressure at reception or in your admin team. This will free them up to concentrate on other areas of their role whilst making it quicker and easier for people to speak to the right person within your organisation.
Call Reporting & Analytics
Capturing call data can help to identify any potential issues surrounding how calls are being handled, quantities of calls and call duration. Using this information will allow you to track KPIs and conduct staff training where required.
Voicemail to email & Custom Messaging
You have the option to create custom messages which staff can activate or deactivate easily depending on when they are available. This further improves how calls are handled, providing an improved level of customer service.
Transcribing voicemails to email will help to identify any calls that need to be returned urgently and capture additional information without the need to call back to find out what someone wanted to speak about. Your staff can act upon the message before returning the call, with the information to hand.