Upgrading your telephone system can significantly improve your communication and customer service with both suppliers and customers by making it easier for people to contact you.
As we all know, communication is essential when it comes to building working relationships, and these are paramount in manufacturing when it comes to receiving key information from suppliers which is integral to production and managing customer requirements and expectations.
A telephone system that doesn’t have the required features and lets you down has an impact on your customer service.
We create simple to use systems with custom features to ensure to speak to the right person, the ability to leave messages and analytical and reporting tools to monitor performance and high areas for improvement.
Voice to email transcribes messages and delivers into an email inbox, making it easy for staff to prioritise calls to return, improving productivity.
Call reporting allows you to monitor call back times and responses to customers as well as ensure the KPI’s are being met by your customer service and business development teams.