Privacy Policy - Telecom Central

0333 320 9920

Privacy Policy

How we use your information

This privacy notice tells you what to expect when {Telecom Central Ltd} collects personal information. It applies to information we collect about:

  • visitors to our websites.
  • people who use our services, e.g. who subscribe to our newsletter or other forms present on the site.

Visitors to our websites

When someone visits www.telecomcentral.co.uk we collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. We collect this information in a way which does not identify anyone. We do not make any attempt to find out the identities of those visiting our website (www.telecomcentral.co.uk). We will not associate any data gathered from this site with any personally identifying information from any source. If we do want to collect personally identifiable information through our website, we will be up front about this. We will make it clear when we collect personal information and will explain what we intend to do with it.


Use of cookies by Telecom Central Ltd

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.


How Google will uses your personal data when you give consent on our site

https://policies.google.com/technologies/partner-sites

Cookie Name Provider Purpose Expiry
Google Analytics

_ga

_gid

__dc_gtm_UA-59726862-1

1P_JAR

CONSENT

DV

NID

NID

.telecomcentral.co.uk

.telecomcentral.co.uk

.google.com

.google.co.uk

.google.co.uk

www.google.co.uk

.google.com

.google.co.uk

Google Analytics
These traffic logging cookies identify only which pages are being visited on this website. This helps us to analyse data about web page traffic and improve our website in order to tailor it to our visitors needs.

We only use this anonymous traffic information for statistical analysis purposes, and it cannot be used to identify you.

We only retain this anonymized data for a period of 26 months.

Persistent

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.


Links to other websites

This privacy notice does not cover the links within this site linking to other websites. We encourage you to read the privacy statements on the other websites you visit.


Email Marketing

Information provided under the United Kingdom General Data Protection Regulation (“UK GDPR”)


Helpdesk Comms Ltd T/A Telecom Central is conducting a campaign of direct marketing within the meaning of the Data Protection Act 2018, s.122(5), in which you are a recipient.


Helpdesk Comms Ltd T/A Telecom Central has asked Mailchimp (“the Supplier”) to conduct this campaign to businesses in the UK, using a mailing list that the Supplier maintains. If your personal data is held by the Supplier, they will only pass on information you provide in a reply or form, when you want to engage Helpdesk Comms Ltd T/A Telecom Central, such as to request a quote.


Frequently Asked Questions


Under what law are you allowed to send me emails?

The protection of personal data and the delivery of marketing by email are governed in the United Kingdom by separate but related laws. In addition to data protection legislation such as the UK GDPR and Data Protection Act 2018, The Privacy and Electronic Communications (EC Directive) Regulations 2003, also known as “PECR”, is the principal law that covers direct marketing by email.


What is a “corporate subscriber”?

In terms of the PECR, the subscriber is the individual or legal entity that is party to a contract with a provider of public electronic communications services. It specifically defines a corporate subscriber as, essentially, an incorporated company. This is different to the usual meaning of “subscriber” when discussing mailing lists. ICO guidance clarifies that this includes public bodies and Scottish partnerships, but not sole traders or members of an ordinary partnership, as they are not incorporated. In terms of email, the subscriber is held to be the individual or organisation for whom the email service is operated. Any of a corporate subscriber’s email addresses would be a corporate email address. If a corporate email address contains a person’s name or distinctive job title, it is known as a personal corporate email address. This is not the same as a strictly personal email address pertaining only to a private individual.


Why have you not asked for my consent?

Your email address has been identified as pertaining to a “corporate subscriber” within the meaning of PECR Regulation 2. Regulation 22 prohibits the delivery of unsolicited marketing messages by email to “individual subscribers”, with certain exemptions such as for existing customers. However this does not apply to corporate subscribers. The UK’s data protection supervisory authority, the Information Commissioner’s Office or ICO, has published guidance clarifying that consent is not required to email business email addresses. Data protection laws still apply to any personal data being stored or used in relation to that address, such as if your email address contains your name, or a job title through which you could be easily identified. Such personal data is lawfully processed under Art. 6(1)(f) of the UK GDPR, about which more information is provided below.


Where did you get my email address?

Helpdesk Comms Ltd T/A Telecom Central does not hold the mailing list used to deliver the email to you. The Supplier has partnerships with data providers and can provide detailed information about the source of your contact record upon request. You can find contact details for such a request further down the page.

How do I stop getting emails from Helpdesk Comms Ltd T/A Telecom Central?


All emails the Supplier sends as part of Helpdesk Comms Ltd T/A Telecom Central’s direct marketing campaign include an unsubscribe link to a page where you can check the email address and request that it be unsubscribed from further such emails.


Data Controller Information

The Supplier has also provided the following information in accordance with Chapter 3 of the UK GDPR.


Identity of the controller

Helpdesk Comms Ltd T/A Telecom Central, 31 Poplar Drive, Witton, Birmingham, B6 7AD, United Kingdom. Company No. 06825745


Data Protection Officer (DPO)

The following means of contacting the DPO may be used to make a request under the rights guaranteed by the UK GDPR or other applicable data protection and privacy laws:

Email: info@telecomcentral.co.uk
Tel: 0333 320 9920


Categories of Personal Data

Where a name or job title may be used to identify a living human being (“data subject”) in relation to a business email address, the following categories of information directly or indirectly identifying that person may be processed: Name, job title and company, work contact details, records of emails opened with images enabled, records of hyperlinks clicked on in emails, IP addresses used to engage with emails, replies sent to emails, content submitted in forms linked to from emails.


Purposes and Basis of Processing

Personal data is processed for the purpose of targeting and personalising marketing messages, and delivering them to the data subject in order to prospectively market products and services of the data controller’s clients in pursuit of the commercial interests of both the data controller and its client. The personal data listed above is processed in accordance with Article 6(1)(f) of the UK GDPR, in pursuit of the legitimate interests detailed in this section. The data controller’s and its client’s legitimate interests are balanced with the fundamental rights and freedoms of data subjects by the provision of compliant transparency and disclosure notices, a clear, simple and effective means of opting out of further marketing messages, and the appointment of a Data Protection Officer who is available to fulfil any lawful request from a data subject.


Data Retention

Personal data is retained for the purposes above, for a period of 12 months following the last recorded engagement.


Data Subject Rights

The data subject has the right to request access to, rectification of, erasure of, and restriction to the processing of their personal data, as well as to object to its processing, and to the portability of that data. At any time, the data subject has a right to lodge a complaint with the Information Commissioner’s Office in the United Kingdom.


Changes to this privacy notice

We keep our privacy notice under regular review. This privacy notice was last updated on 31st July 2023.


How to contact us

Give us a call on 0333 320 9920 or email support@telecomcentral.co.uk

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