Telephone System Maintenance, Help & Support - Telecom Central Ltd

0333 320 9920

Telephone System Support & Maintenance

Call Telecom Central Today On 0333 320 9920

Resolve any problems with your business telephone system and minimise the disruption to your organisation

Providing ad hoc support as well as maintenance contracts and agreements, you can rely on our Telephone System Engineers to solve system faults and be on hand to maintain and advise you on improvements to your telecoms network.

You do not need to have a maintenance contract in place with Telecom Central for us to help you; we can provide one off repairs or site visits and no obligation advice.

FREE Quick ‘Fix’ Support

Just call us for FREE phone advice from our trained staff to quickly fix any small issues.

Call Out Engineer

Need urgent help onsite, today!? Call for our fully certified technician to visit.

Upgrade Your Old System

Upgrade to benefit from newer features and the latest technology.

New Phone Systems

Get a telephone system for your business, installed, configured and maintained.

How can we help you with Telephone Support?

  • Emergency call outs
  • System errors
  • Programming faults
  • Telephone lines down
  • Power supply problems
  • Improve poor call quality
  • Replacement handsets
Telephone System Support
Align Your Business Telephone System with your Business Objectives

Telecom support to improve Business Continuity

We offer support and impartial advice on how to resolve and prevent issues occurring with your business telephone system, internet connectivity and data cabling. If your system for any reason is down, our aim is to get your business back up and running as fast as possible and maintain business continuity.

 

Conducting regular health checks and assessing your telephone system helps to identify potential problems, enabling us to prevent issues in order to reduce the disruption and cost for your organisation.

 

If you have an urgent issue, we can offer help over the phone or can attend your site within 24 hours.

 

Our experienced Account Management Team and Telecom Engineers are able to support all major Telephony brands including Avaya, BT, Gamma, Panasonic and Samsung.

 

Our aim is to aid business continuity and support your day-to-day operations to ensure that your telephone system is working as you expect it to.

Telephone System Maintenance Contract Agreement

You will have peace of mind that our team is on hand to help you at any time when you have Contract Maintenance Agreement in place.

 

If you have a Cloud System, our team can support you via remote access without the need for a telecom engineer to visit your site. We can quickly identify the issue and either solve it remotely or advise the appropriate action and arrange for an Telephone Engineer to come out to you.

 

Conducting proactive maintenance helps to mitigate potential risks and problems with your telephone system and communication network. This reduces downtime and the associated costs and hassle.

 

Our team will provide you with advice on how to improve, evolve and update your telecommunications network to match your changing business needs.

 

When conducting maintenance and system health checks, we will co-ordinate our visits to fit in with you to limit disruption to your team and ensure we can access all the necessary areas of your site.

 

Following the visit, you will receive an itemised report for your system, the features and handsets, identifying potential problems and / or improvements.

 

This is also an ideal time for you to discuss any changes or upgrades you would like to be made to your system.

 

Equally, it is important to share any changes within the business so that we can advise on any modifications to the system to improve communication. For example, you may be moving or acquire an additional site or recruiting more staff, it is essential to consider how the telecoms system may need to be adapted to suit.

Contract Maintenance Agreement
Align Your Business Telephone System with your Business Objectives

What is covered in a Contract Maintenance Agreement?

  • 24/7 support
  • Remote support
  • Telecom System Health check
  • Handset and Software maintenance
  • Call transferring
  • Voicemails and Messaging
  • Technology Advice

Book a FREE Demonstration

Before deciding on a new business telephone system, arrange for one of our Telephone Engineers to visit your business and demonstrate how each telephone system works.

Your staff can see first-hand how a cloud system compares to your legacy system including both the features and handsets.

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    Telephone System Maintenance FAQ's

    Frequently Asked Questions

    Over the years we have been asked lots of questions about Telephone System Maintenance. Please see below for the most asked questions and answers.

    Our Telephone Engineers provide system support and maintenance in Birmingham and across the wider Midlands. As we are located near to Birmingham city centre, our engineers are within 1 hour drive of most of the region.

     

    We can also provide maintenance services nationwide where required. For example, we have several clients with their head office in the Midlands with sites across the country that we look after.

    In an emergency call 0333 320 9920 for immediate telephone system support. We have telephone engineers on standby to help you to get your phone system back up and running.

     

    You don’t have to have a maintenance or support contract with us. We provide ad hoc and emergency help.

    With cloud telephone systems, our account managers and engineers are able to access your system remotely. We may be able to identify the issue which could be resolved remotely or, at least, provide us with an understanding of what support you require.

     

    Our Engineers will then visit your site with the knowledge of the issue and have any hardware, cabling or handsets with them if required. This saves a considerable amount of time and we can resolve the problem is our first visit.

     

    With remote access, we are able to talk you through simple steps and processes over the phone that may resolve the problem you are experiencing.

    Yes, we provide system maintenance and support to you even if your telephone system was installed by another company.

    Our engineers will do a site survey and review your current system, programming and hardware to familiarise themselves. We are then able to help you address your problems.

    Telecom Central can provide you with a Contract Maintenance Agreement for a telecoms system that we haven’t installed for you.

    Our Engineers are trained and have vast experience in working with the most popular telephone system brands in the market so you can rest assured that we can help you with your system.

    A telephone system maintenance and support contract will cover any emergency call outs, regular ongoing site visits to review your systems hardware and software, as well as updating your with all the latest features and security updates.

    You will have a dedicated Account Manager who can call in an emergency or if you have any questions. You can call us at any time to speak someone that knows your systems and they will be able to help you with any issues or problems.

    We conduct a system audit and health check twice a year to ensure everything is working correctly, identify and resolve any problems. Our Engineer will sit down with to go through the audit with you and advise on suggested improvements.

    Our priority is to get your system back up and running as fast as possible, so in order to keep you operating efficiently, we have 4, 8 and 16 hour response times,  depending on the nature of the fault.

     

    Total system failure – 4 hour response

    Partial system failure – 8 hour response

    Minor faults – 16 hours response

    For Telephone System Maintenance, Help & Support Call On 0333 320 9920

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