Adding an Auto Attendant is a useful feature to transfer incoming calls to an extension without the need for reception or office staff to pick up the call.
You can create automated information messages which is useful for out-of-ours calls with instructions for emergencies as well as informing callers of opening hours.
Call Tracking & Recording
Gathering vital data on from your telephone system can help to monitor performance, whilst call recording is vital for training and development.
You can monitor the volume of incoming calls, waiting times, call duration and the number of missed calls. This provides you with the information to spot trends or problems which can then be resolved by either speaking with your team or make necessary changes to the telephone system.
Call Recording allows you to securely store and listen back to calls which is important for compliance as well as training. You have the evidence of what is said to a customer in case there is ever a dispute. This can also help to improve customer experience by highlighting where staff may need training in speaking with customers and handling calls.
Used across Multiple Sites
A cloud telephone system can be rolled out across all your veterinary practices, reducing the costs of an individual phone system at each site and also making it easier to manage and maintain.
As the system is located in a data centre without the need to have an on-premise system and hardware in each practice, you don’t have the associated costs to purchasing the system.