Voice over Internet Protocol

What is a VoIP Phone Service?

VoIP stands for Voice Over Internet Protocol!

It’s technology that runs voice communication over computer networks – including the Internet.

So, it allows you to make voice calls using a broadband Internet connection instead of a regular (or analog) phone line.

If you’re not using VoIP currently, you’re using ISDN or analogue lines plugged in to a PBX (Private Brach Exchange). This is now an expensive option, and, in some cases, businesses are being charged 50% more for these calls.

That’s the main reason you should investigate using a VoIP telephone system

Find out all about VoIP for your business, call today and speak to one of our team on 0333 320 9920.

How is VoIP different to Cloud when it comes to phone systems?

VoIP has been around for a few years now but there always seems to be a shiny new buzzword that appears to confuse people. The current buzzword is ‘Cloud’ – so what is the difference?

Well, there’s not a great deal of a difference – they offer the same functionality.

Most VoIP systems are branded as ‘cloud solutions’ and are hosted on their own servers which are cloud based – simple!

Can you use a normal phone with VoIP?

There’s a couple of ways you can introduce VoIP technology to your business to streamline your telephone system and start saving money.

You can use your existing exchange hardware and add something called SIP trunking and use your existing handsets.

OR completely remove all your inhouse exchange hardware and purchase new SIP handsets that simply plug into a router.

Your business is different from the next so, keep an open mind about which route to take and speak to an expert about which system is best for you.

How much does VoIP cost per month?

Because you don’t have to have a dedicated phone line you’ll no longer have the cost of expensive call charges and line rentals.

You’ll usually have a fixed monthly cost that’ll be a fraction of the cost that you’re currently paying. From as little as £11.99 a month!

VoIP can save you up to 50% on your current annual telephone bills!

Advantages of hosted VoIP phone systems

1. Scalable

If you need a new phone line, you add one in seconds yourself. No need to guess how many you need or pay for spares just on the off chance you employ a new member of staff.

Likewise, if a member of staff leaves simply disconnect the line.

So, the installation and maintenance of VoIP technology is super easy – even for technophobes!

2. Functionality

There’s a whole heap of new functionality available on VoIP telephone systems and features that would have been expensive previously are now very accessible or included in your monthly packages.

Lots of the features will help streamline your business to save time and money on processes that are integral to grow your business.

Features such as; conference calling, instant messaging, video calls, voicemail, call diverts, and music-on-hold!

3. Remote Working

More and more of the UK workforce are working remotely to offer flexibility and cost savings for new employers. The one vital key component to a successful remote workforce is ensuring that the communication works.

A VoIP system allows you to make calls on your mobile from home, the office, a coffee shop or even on the bus. Your employees can also reroute calls to any number or telephone, so they’ll never miss a call.

The world is becoming a small place and your telephone system needs to adapt.

4. Monitor your business’s vital signs

A VoIP system will help you track your company KPI’s and ensure you’re on track monthly to achieve your targets. Or at least highlight where the shortfalls are, if there are any!

You’ll be able to monitor your customer service and sales team to see who’s answering inbound calls and who’s being proactive making outbound calls. You can have real-time stats on your computer and even display them on a monitor in then office for all to see –  There’s no hiding!

Calls can also be recorded for staff training and compliance purposes.

5. A leaner, healthier business

The biggest advantage is that you’ll have a system that’ll give you peace of mind that your business is in good shape. Used correctly it will boost productivity and drive efficiency. So, add that to some serious cost savings and your business will be in rude health.