VoIP Phone Systems

  • VoIP Phone Systems

    Improve communication within your business, reduce costs and future proof your systems

VoIP (Voice over Internet Protocol)

VoIP Telephone Systems allow you to improve communication within your business, reduce costs and future proof your systems.

A cloud based phone system allow for potential cost savings to be made in comparison to legacy phone systems being used today.

VoIP Telephone Systems are run across your internet connection without the need to house a network and routing elements on your site.

“We use Telecom Central on all our homes throughout Birmingham and the service they provide to us is flawless. the engineers and office staff are professional, extremely friendly, punctual and they carry out all there work to the highest of standards.”

Wayne Etheridge

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Cloud Telephone Systems

In terms of using a cloud telephone system, you and your team will not notice too much of a difference.

Calls are made and received in a similar manner to a traditional system, therefore phone users and those contacting the business will not have to do anything different. Phone calls are routed through your offsite cloud system directly to your phones and mobile devices.

Our engineers help you to design a cloud based telephone system tailored to your business needs in order for you to realise the efficiencies modern systems can deliver across your organisation.

VoIP Telephone Systems are agile and flexible, reducing the level of maintenance required and therefore the time and costs associated with this.

As your business grows you will not need to worry about rewiring systems or potential downtime and interruption to operations.

Future Proof your Telephone System

Align Your Business Telephone System with your Business Objectives

Features and Efficiencies

Hosted telephone systems are simple to install, manage and scale providing you with an array of features to help grow your business.

You can introduce call reporting, call recording and multiple voicemail boxes to help you to monitor productivity, customer service and security.

Users are able to access the telephone system across multiple devices including office phone handsets and mobiles. This enables your team to work effectively in the office or remotely with access to the cloud based system.

Speak to an expert ‘right now’ on 0333 320 9920

Frequently Asked Questions about VoIP

How is VoIP different to Cloud when it comes to phone systems?

VoIP has been around for a few years now but there always seems to be a shiny new buzzword that appears to confuse people. The current buzzword is ‘Cloud’ – so what is the difference?

Well, there’s not a great deal of a difference – they offer the same functionality.

Most VoIP systems are branded as ‘cloud solutions’ and are hosted on their own servers which are cloud based – simple!

Can you use a normal phone with VoIP?

There’s a couple of ways you can introduce VoIP technology to your business to streamline your telephone system and start saving money.

You can use your existing exchange hardware and add something called SIP trunking and use your existing handsets.

OR completely remove all your inhouse exchange hardware and purchase new SIP handsets that simply plug into a router.

Your business is different from the next so, keep an open mind about which route to take and speak to an expert about which system is best for you.

How much does VoIP cost per month?

Because you don’t have to have a dedicated phone line you’ll no longer have the cost of expensive call charges and line rentals.

You’ll usually have a fixed monthly cost that’ll be a fraction of the cost that you’re currently paying. From as little as £11.99 a month!

VoIP can save you up to 50% on your current annual telephone bills!

Is VoiP Scalable?

If you need a new phone line, you add one in seconds yourself. No need to guess how many you need or pay for spares just on the off chance you employ a new member of staff.

Likewise, if a member of staff leaves simply disconnect the line.

So, the installation and maintenance of VoIP technology is super easy – even for technophobes!

What is the functionality like?

There’s a whole heap of new functionality available on VoIP telephone systems and features that would have been expensive previously are now very accessible or included in your monthly packages.

Lots of the features will help streamline your business to save time and money on processes that are integral to grow your business.

Features such as; conference calling, instant messaging, video calls, voicemail, call diverts, and music-on-hold!

Is VoIP right for remote working?

More and more of the UK workforce are working remotely to offer flexibility and cost savings for new employers. The one vital key component to a successful remote workforce is ensuring that the communication works.

A VoIP system allows you to make calls on your mobile from home, the office, a coffee shop or even on the bus. Your employees can also reroute calls to any number or telephone, so they’ll never miss a call.

The world is becoming a small place and your telephone system needs to adapt.

Can you monitor performance?

A VoIP system will help you track your company KPI’s and ensure you’re on track monthly to achieve your targets. Or at least highlight where the shortfalls are, if there are any!

You’ll be able to monitor your customer service and sales team to see who’s answering inbound calls and who’s being proactive making outbound calls. You can have real-time stats on your computer and even display them on a monitor in then office for all to see –  There’s no hiding!

Calls can also be recorded for staff training and compliance purposes.

What is the biggest advantage of VoIP?

The biggest advantage is that you’ll have a system that’ll give you peace of mind that your business is in good shape. Used correctly it will boost productivity and drive efficiency. So, add that to some serious cost savings and your business will be in rude health.

Interested in using VoIP for your business? Call Telecom Central Today On 0333 320 9920.

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