Effective call handling and redirecting is also easily achievable through a VoIP system.
How you handle calls coming into your business and move them around can have a drastic impact on your productivity and performance. Any issues here could result in a poor customer service and even see customers and prospects drop-off if their call is not handled effectively.
VoIP is an intelligent system that enables you to make call handling a simple, quick and smooth process, transforming your customer experience.
Through the system and features it offers, a caller can easily contact you and get through to the intended member of your team, without being left on hold.
This effective call handling will be achievable no matter where that member of staff is working from, whether that is home, the office or remote working, due to the system being run over the internet.
But it is not just your customers who will benefit from improved call handling.
With a system in place that also supports the effective handling and redirecting of internal calls, this will also support the collaboration between your teams, allowing them to still get tasks done no matter where each member of your team is working from.